Garden with Insight v1.0 Help: Known problems

These are some errors we have encountered in our testing. If you can't solve a problem by looking at these workarounds and at the question-and-answer list, send us email (support@www.gardenwithinsight.com).

Simulation errors

Problem: If you encounter any numerical exceptions while the simulation is running (that is, if the numerical exceptions window appears with some messages in it), please click the Save as button to save the messages to a file, then email us a message with the numerical exceptions in it. We will try to replicate the problem and fix it.
Workaround: Sometimes you can make the problem go away by reseeding the plant or removing the soil patch and making another. Sometimes just running the simulation for a while works too.

Font and sizing problems

Problem: If you are using large fonts, some of the bitmaps in the help system will be garbled slightly.
Workaround: None.

Problem: In any screen resolution other than 1024x768, there may be some minor resizing bugs. Specifically, the splitter bar in the group editor is misaligned when you open the window (drag the splitter bar to fix this). And in the simulation options window, some of the buttons at the bottom of the options panels may be partly obscured.
Workaround: None.

Tool appearance problem

Problem: The tools appear to be in very faint bluish squares rather than floating transparently over the garden.
Workaround: We encountered this problem testing on a Gateway 2000 P5-100XL using Windows 95 and the ATI Mach 64 Tech-enhanced driver version 4.02 (macxw4.drv). Try getting a later version of the ATI Mach 64 drivers, although we are not sure this will fix the problem. We have not seen this problem with either the ATI Mach 32 or any other vendor's graphics card.

Logitech mouse cloaking problem

Problem: You experience the following while moving the mouse over the running simulation: "Application Error: Not Present Fault in module WIN87EM.DLL" and you have a Logitech mouse.

Workaround: A conflict exists between Garden with Insight and the DOS program CLOAKING.EXE, which loads the Logitech DOS mouse driver LMOUSE.EXE program into extended memory. If you experience the following while moving the mouse over the running simulation: "Application Error: Not Present Fault in module WIN87EM.DLL" and you have a Logitech mouse, disable the cloaking program for the DOS mouse driver. To disable the cloaking program, type "REM" in front of the line in your AUTOEXEC.BAT file that contains "CLOAKING.EXE", then reboot your machine. You don't need this driver to use your mouse in Windows; you may need this driver or another one to use a Logitech mouse under DOS.

Actually this problem is not caused by Garden with Insight but by an incompatibility between mathematical calculations in Delphi (in which Garden with Insight is written) and the CLOAKING program. Hopefully this conflict will be fixed in the future.

Macintosh SoftWindows 2.0 problems

Problem: When trying to run the installation program gwi16090.exe under Macintosh SoftWindows 2.0, you may see the errors "Cannot find DDEML.DLL" and "Cannot find VER.DLL".
Workaround: Copy the gwi16090.exe to the c:\windows\system directory and run it from there.

Problem: A General Protection Fault may appear during installation under Macintosh SoftWindows 2.0.
Workaround: Try running the install program again. If that doesn't work, try exiting SoftWindows and the running the install program again. If that doesn't work, download the self-extracting WinZip archive from our web site, which will put the files on your machine. Then you can create the program icons manually in the file manager if you would like to.

Problem: Windows 3.1 crashes and goes to DOS under Macintosh SoftWindows 2.0 when running the simulation.
Workaround: Disable the 487 option. This should fix the problem.

Problem: Sounds and music don't play under SoftWindows 2.0.
Workaround: No workaround at this time. Please let us know if you find one.

Installation problems

Problem: Install program gives a "Could not find file" error and quits.
Workaround: It is possible you did not have enough space on your hard disk to download the file. Check the file size to see that the entire file was downloaded (approximately 1.8 or 1.9 MB). Also make sure you have several megabytes of free hard disk space. If you have sufficient file space, you can either download the file again in case it was corrupted, or try downloading the WinZip self-extracting archive version of the Windows 3.1 product and create the icons manually from the file manager if you would like to.